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Smartwool Guarantee

We design our products to live up to your greatest adventures, and we stand by everything we make. 
All Smartwool products are covered by our 100% Satisfaction Guarantee.

We pride ourselves on comfort, durability and fit, so if you are not completely satisfied with your Smartwool gear, return it to us within two years of purchasing and we will make it right.*

how to apply

Simply fill out the below Smartwool guarantee form and send it to our Auckland-based office along with the product and proof of purchase. 

Our warranty department will assess the item and be in touch as soon as possible.  If an item is no longer available, replacement/s may be made with a comparable style, at our discretion.  Please allow two to four weeks for processing.

 

Smartwool Guarantee Form
Please courier to:Attn SmartWool Warranty Dept
Brittain Wynyard 24 Heather Street
Parnell, Auckland 1052

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*Normal wear and tear is not covered by the guarantee.

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