Terms & Conditions

This Terms and Conditions document governs the use of SmartWool online store including shopping and participation in promotions run by Brittain Wynyard & Co Ltd (authorised distributor of SmartWool in New Zealand). You can access this Agreement at any time from the bottom of any page of the site.

Purchasing from smartwool.co.nz:
smartwool.co.nz gives customers convenient, easy and secure shopping.  Products displayed on the site shopping areas can be purchased using a secure online credit card transaction facility. Customers can be confident that all of their details are protected by the latest security mechanisms and are used only for purposes of the transaction fulfilment.

You will be given the option to register as a member of smartwool.co.nz. Your shipping address details will be filed saving you the effort of entering these details each time you checkout. This is optional and purchases can easily be made without having to register.

Payment can be made by Afterpay, Visa, Mastercard and Debit Card.

New Zealand Sales Only:
We only sell and ship Products within New Zealand. We cannot make deliveries outside of New Zealand.

All prices are in New Zealand dollars (NZ$) and include GST (15% sales tax).  All prices are correct at time of publication; however we reserve the right to alter prices for any reason.

Colours & Variations:
Every effort has been made to portray the colours and components of our products that appear on this website as accurately as possible. However, because the actual colours you see depend on the monitor you are using, SmartWool cannot guarantee that the online display of any colour will be completely accurate. There may also be some slight variances in product compositions due to the nature of ongoing product development and improvements.

We use Windcave services and products to process online orders. Customers can see their cards being authorized and debited in real time, all in an SSL secure environment. Windcave enables us to offer customers a safe and speedy online shopping experience.

Windcave is committed to protecting the security of your data. A variety of security technologies and procedures are used to help protect your personal information from unauthorized access, use or disclosure. When we transmit sensitive information (such as a credit card numbers) over the internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Contact Details: 
If you have any queries regarding shopping with smartwool.co.nz, please email smartwool@britwyn.co.nz or call Auckland (09) 377 2622

Use of Smartwool.co.nz by You:
Your right to use smartwool.co.nz is personal to you. You are responsible for all of your own use of the Service. You may not download, modify, transmit, or otherwise use any material from the site for public or commercial purposes. The sites content, information and advice is free of charge (unless otherwise stipulated). However you are responsible for your own network and connection charges.

Smartwool.co.nz will over time provide content and information which children may find interesting and may wish to access. However, no one under the age of 13 years is allowed to provide any personal information. Minors under the age of 18 years are prohibited from making purchases on the Service.

Welcome Discount Terms & Conditions:

  • 15% off Welcome Discount Code expires 1 month after signing up via Smartwool.co.nz and must be added at the Smartwool.co.nz checkout prior to purchase, in the Discount Code field.
  • Valid on full priced items only, excludes shipping costs (if applicable).
  • 15% off Welcome Discount Code is applied when the code is entered or claimed at Smartwool.co.nz at checkout.
  • Discount code may only be used once per customer.
  • Smartwool.co.nz reserves the right to amend or cancel discount/promotional codes without notice.
  • Smartwool.co.nz reserves the right to update their Terms and Conditions without notice.

This site provides general information about smartwool.co.nz and the products and services they offer. The information contained in the site has been prepared solely for the purpose of providing information about smartwool.co.nz, its subsidiaries and the services and products they offer. Smartwool.co.nz reserves the right to change, delete or move any of the material on the site at any time without notice. We also reserve the right to limit quantities (including after you have submitted your order). We apologize for any inconvenience this may cause you. If you are not fully satisfied with your purchase please see our returns policy for details on how to obtain a refund.

Smartwool.co.nz and its affiliates shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access this website. This includes viruses alleged to have been obtained from this website, your use of or reliance on this website or any of the information or materials available on this website, regardless of the type of claim or the nature of the cause of action. By your use of this website, you agree that you are using this website solely at your own risk.

Policy Changes:
Any changes to this policy will be posted here.

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